1. Information We Collect

A. Information You Provide to Us

We collect personal information when you register, request services, contact us, or use features of our Website/App:

• Contact Information: First and last name, email address, phone number
• Address Details: Street address, city, state, ZIP/postal code, country
• Voluntary Information: Medical preferences, device details, attachments, or other information you choose to provide

B. Information Collected from Your Device

When you use our Website or App, we may collect:

• Location Data: GPS location (only with your permission and only for service features like locating nearest center)
• Device Information: Device identifiers, OS version, app version, crash reports, and usage analytics

C. Tracking and Analytics

We use analytics tools to improve our services:

• Google Analytics: Analyzes usage patterns and site performance
• Firebase: App analytics, crash reporting, and push notifications

We may use non-personal, aggregated data for analytics and product improvements.

D. Anti-Spam Protection

We use reCAPTCHA (Google) to prevent spam and abuse. This service may process limited usage data for security purposes.

2. How We Use Your Information

We use personal information for these purposes:

• Provide, operate, and maintain our Website/App and services
• Process and fulfill service requests and appointments
• Communicate with you via transactional emails, confirmations, support replies, and updates
• Improve user experience and personalize content
• Perform analytics and monitor performance using Google Analytics and Firebase
• Comply with legal obligations and resolve disputes
• Safeguard services from fraud, spam, and abuse

3. Sharing Your Data

We may share personal information with:

• Service Providers: Hosting providers, analytics services, email platforms, CRM, and support tools who process data on our behalf and are contractually required to protect it
• Legal Authorities: When required by law or to protect rights, property, or safety
• Business Transfers: In case of merger, acquisition, or asset sale, we will require any buyer to respect data rights

4. Data Retention

We retain personal data only as long as necessary:

• To fulfill service purposes (service delivery, legal compliance, recordkeeping)
• As required by legal/regulatory retention periods (e.g., financial records)
• Upon deletion request, we erase data except where retention is required by law or for legitimate business reasons (transaction completion, fraud prevention, dispute resolution)

5. Your Rights and Choices

Depending on applicable law, you may have the right to:

• Access: Request and view the personal data we hold about you
• Correct: Update inaccurate or incomplete data
• Delete: Request erasure of your personal data (subject to retention exceptions)
• Restrict: Limit certain processing activities
• Port: Receive your data in a portable format where technically feasible

To exercise your rights, contact us at alc@amtz.in or call +91 9182677527. We may request identity verification before fulfilling requests.

6. Cookies and Similar Technologies

We use cookies and similar technologies to:

• Operate our Website and maintain sessions
• Analyze usage via Google Analytics
• Provide personalized experiences

You can manage cookie preferences through your browser or device settings. We will request consent where required by law.

7. Security

We implement reasonable administrative, technical, and physical safeguards to protect personal data:

• Encryption in transit (HTTPS/SSL)
• Access controls and secure servers
• Regular security assessments

⚠️ Note: No internet transmission is completely secure. Absolute security cannot be guaranteed.

8. International Data Transfers

Data may be processed or stored in India or other locations via trusted service providers. When data is transferred internationally, we take steps to ensure appropriate safeguards are in place in compliance with applicable laws.

9. Policy Updates

We may update this Privacy Policy from time to time. When we do, we will post the updated policy with a revised "Effective date." For material changes, we will provide prominent notice via email or notification in the App/Website.

11. Legal Disclaimer

This Privacy Policy describes our practices and does not create any contractual rights for you or any third party. For legal advice about compliance with India's data protection laws or international data transfer requirements, please consult a qualified attorney.